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We are located on the 4th floor at 340 Townsend St. in downtown San Francisco. If you won a prize on-air or online, it must be claimed at our offices during normal business hours (Monday through Friday, 8:30am to 5:30pm). Please be sure to bring at least one form of picture ID with you and be prepared to provide your social security number for tax purposes. If for any reason you cannot claim your prize in person, please call (415) 975-5555.